What can I do now? · v2.10.0
Route customers to the right team, see why each request exists, and help customers find products however they write them.
What can I do now?
- Create named teams, choose a reception team and share customers by current workload.
- Follow measured service cases, with visits and completion for each team member.
- Separate waiting for a customer from waiting for your team, then filter by who owns the next step.
- See the reason behind each customer action in its details.
- Catalog matching handles more spelling differences, including Arabic letter forms, and a connected assistant can import a Catalog file.
Who is this useful for?
For owners and team leaders handling many customers, and businesses with large catalogs.
What should I set up?
Create your teams and choose the reception team. Review your waiting filters in Customer Operations. Try real product searches after updating your Catalog.
Access and important limits
Team members only see the customers assigned to them. Measured service cases are recorded from the time teams are in use, not for earlier conversations.
Where can I learn how to use it?
Use the related guides below for current steps, permissions and examples. You can open the next or previous update without leaving the Help Center.
Questions about this update
What should I set up?
Create your teams and choose the reception team. Review your waiting filters in Customer Operations. Try real product searches after updating your Catalog.
Access and important limits
Team members only see the customers assigned to them. Measured service cases are recorded from the time teams are in use, not for earlier conversations.