Mr. AIMr. AI Help Center

Use the Conversation Management Center

Track AI-handled conversations and quickly find conversations that need your team.

For customer operations teams
Last updated: Last verified: Markdown version

The Conversation Management Center brings AI-active conversations, conversations waiting for your team, recent team replies, assignment, and conversation history together.

What to do

  1. 1

    Choose AI employee replying, Waiting for your team, or Recent team replies.

  2. 2

    Read recent messages and internal context before replying.

  3. 3

    Resolve the team task and return the conversation to the AI employee only when appropriate.

Open Use the Conversation Management Center

Conversations and customersUse chats and conversation controls

Review customer conversations and control AI participation.

Sales teamUse the sales member workspace

Work assigned conversations, actions, stages, and internal collaboration.

Knowledge and AI behaviorDesign the conversation journey

Create a clear route from the customer request to the desired outcome.

Start hereHow to use setup missions

Understand the mission order and how to know when your account is ready.

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