Mr. AIMr. AI Help Center

Understand the Knowledge Base

Learn where each kind of business information belongs.

Last updated: Last verified: Markdown version

The Knowledge Base separates structured facts from detailed documents and reply behavior so each source stays easy to maintain.

What to do

  1. 1

    Use Products for stable services, items, prices, and availability.

  2. 2

    Use Offers for temporary promotions and their conditions.

  3. 3

    Use Documents for detailed policies and Reply Behavior for tone, boundaries, and handoff rules.

Open Understand the Knowledge Base

Knowledge and AI behaviorAdd detailed knowledge and files

Upload policies, FAQs, menus, and guides, then review what the AI will index.

Knowledge and AI behaviorDesign the conversation journey

Create a clear route from the customer request to the desired outcome.

Conversations and customersUnderstand performance reports

Read customer-action and response metrics in the right context.

Settings and usageUnderstand subscription, renewal, and points

Know your plan status, validity period, and remaining usage balance.

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