What happens to AI after the team replies manually?
When Human Takeover is enabled, AI replies pause for that conversation after team intervention. Temporary mode uses a duration from 1 to 168 hours; permanent mode stays manual until a team member explicitly resumes AI.
- Use temporary mode for routine cases.
- Use permanent mode for sensitive or complex work.
- AI can be resumed manually from the conversation.
How to use it
- 1
Open Knowledge Base, choose Response Behavior, then Response Timing & Handoff.
- 2
Enable Human handoff.
- 3
Choose automatic return after a waiting period or return only when a team member resumes AI.
- 4
For automatic return, set 1 to 168 hours.
- 5
Save response controls, send a manual reply, and verify the conversation state.
Frequently asked questions
Does disabling Human Takeover prevent manual replies?
No, but AI will not automatically pause after a human reply, increasing the chance of overlapping responses.
How do I resume AI before the duration ends?
Open the conversation and use the resume-AI control when it is ready.
Learn how to keep slow replies from turning into lost opportunities