Mr. AIMr. AI Help Center

Write clear AI reply instructions

Control tone, response boundaries, data collection, and human handoff behavior.

For account admins
Last updated: Last verified: Markdown version

Reply instructions describe how the AI should respond; business facts should remain in their proper knowledge source.

What to do

  1. 1

    State the preferred language, tone, length, and formatting.

  2. 2

    Define required customer details and when the AI must not guess.

  3. 3

    Add explicit human-handoff rules with short examples.

Open Write clear AI reply instructions

Settings and usageUnderstand system and reply settings

Configure automation, languages, limits, and operational behavior.

Knowledge and AI behaviorWrite separate instructions for each section

Give knowledge sources and reply behavior their own rules instead of one mixed note.

TroubleshootingImprove an inaccurate or unsuitable AI answer

Find whether the issue is a fact, behavior rule, or conversation journey.

Start hereTest your AI employee before launch

Use realistic questions to find missing facts or weak instructions before customers do.

Was this article helpful?

Your feedback helps us review and improve these guides.