What is the Customer Operations inbox in Mr. AI?
Customer Operations is the human team’s daily work queue. It brings together conversations that need review or a manual reply and shows AI and unread state so important customer work does not disappear inside the full chat list.
- Start with conversations that need a reply.
- Read the context before intervening.
- Resume AI only when the conversation is ready.
How to use it
- 1
Open Customer Operations from the sidebar.
- 2
Review queue counters and use search or filters.
- 3
Open a conversation and read recent customer and team messages.
- 4
Reply manually or change AI state when needed.
- 5
Complete the work and move to the next item.
Frequently asked questions
Why can I not reply to a conversation?
Another team member may hold the conversation lock to prevent conflicting replies.
How is it different from Chats & Control?
Chats & Control covers the full customer and conversation list; Customer Operations focuses on the current human-work queue.