How can several employees use one WhatsApp number?
Use a shared inbox connected to the number instead of sharing one phone. Each customer should have one owner, only one person should reply at a time, and everyone should see the same history. In Mr. AI, customers are assigned to your team, and the person who takes control is the only one who can reply until they finish.
Why does sharing one phone cause problems?
- Two employees answer the same customer differently.
- Nobody knows who is responsible, so some customers get no reply.
- A manager cannot see the workload or how long replies take.
What rules keep the work organized?
- One owner for each customer.
- One person replying at a time.
- Internal notes instead of side conversations about the customer.
- A clear way to move a customer to another team, and back.
How does Mr. AI do this?
Your team works from the Conversations page and the Operations Inbox. Customers can be distributed automatically by turn or by current workload. When a team member takes control, others see who is handling the conversation and cannot reply over them. A member sees only assigned customers, while managers see everything, including who holds each customer and how each team performs.
Set up teams and distribute customers
Work through customer conversations on one page
Common questions
Does the AI keep working when the team is busy?
Yes, unless a person takes control of that conversation. You choose how long the AI stays paused after a person steps in.
Can a customer move to another team and come back?
Yes. A case can move to another team and return to the first team, and each period is recorded.
Check the result
Add two employees, assign each one customer and sign in as one to confirm they see only their customer.