How does automatic follow-up work in Mr. AI?
When a customer stops replying, AI can send another message after the configured delay. You can enable the feature, choose 1 to 3 attempts, set each delay with a minimum of 30 minutes, and add optional tone guidance.
- The maximum is 3 attempts.
- Every interval must be at least 30 minutes.
- Use the prompt for tone guidance, not new business facts.
How to use it
- 1
Open Settings and System Settings, then find Automatic Follow-up.
- 2
Enable follow-up and select the number of attempts.
- 3
Set a delay for every attempt; each must be at least 30 minutes.
- 4
Add short guidance such as be helpful and do not pressure the customer.
- 5
Save and monitor outcomes and human interventions.
Frequently asked questions
Why is saving rejected after enabling it?
At least one attempt and one valid interval are required.
Will follow-up continue after work is completed?
Conversation state such as a completed Client Action or no-follow-up-needed prevents unnecessary messages.