Mr. AIMr. AI Help Center

Design the conversation journey

Create a clear route from the customer request to the desired outcome.

For account admins Beta feature
Last updated: Last verified: Markdown version

Conversation Builder organizes stages, goals, and transitions without replacing the underlying business knowledge.

What to do

  1. 1

    Define the purpose and completion condition of each stage.

  2. 2

    Collect only the customer information needed at that point.

  3. 3

    Publish the draft and test normal, incomplete, and unexpected paths.

Open Design the conversation journey

Conversations and customersUse the Conversation Management Center

Track AI-handled conversations and quickly find conversations that need your team.

Knowledge and AI behaviorUnderstand the Knowledge Base

Learn where each kind of business information belongs.

Conversations and customersUse chats and conversation controls

Review customer conversations and control AI participation.

Sales teamSet up and manage the sales team

Create sales users, assign customers, and maintain appropriate access.

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