Mr. AIMr. AI Help Center

Design the conversation journey

Create a clear route from the customer request to the desired outcome.

For account admins Beta feature
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Conversation Builder organizes stages, goals, and transitions without replacing the underlying business knowledge.

What to do

  1. 1

    Define the purpose and completion condition of each stage.

  2. 2

    Collect only the customer information needed at that point.

  3. 3

    Publish the draft and test normal, incomplete, and unexpected paths.

Open Design the conversation journey

Conversations and customersUse the Conversation Management Center

Track AI-handled conversations and quickly find conversations that need your team.

Knowledge and AI behaviorUnderstand the Knowledge Base

Learn where each kind of business information belongs.

Conversations and customersUse chats and conversation controls

Review customer conversations and control AI participation.

TroubleshootingWhy is the AI not replying?

Check automation, conversation control, channel health, subscription, and points.

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Your next step

Channels and launchChoose and connect a customer channel

Prepare your account before connecting WhatsApp, Facebook, or website chat.

Start hereTest your AI Employee inside Mr. AI

Use Test Assistant as a safe space inside your account to try replies, context, images, and audio before relying on a change with customers.