Watch the walkthrough
What is Mr. AI?
Mr. AI helps your business manage customer conversations with an AI employee that uses your information, follows context and works alongside your team. Good results begin with accurate knowledge, useful tests and connected channels.
What can it help me do?
- Answer questions about the products, services and terms you provide.
- Continue a conversation using what the customer has already said.
- Help your team organize conversations, customers and follow-up work.
- Review available reports to understand customer needs and improve your work.
What do I need to prepare?
Put information in the right place: Catalog for products and services, offers for temporary terms, documents for detailed explanations, and instructions for how to respond. Keep prices and terms current and test real questions after important changes.
How do I start carefully?
Prepare knowledge first, test conversations and alternative wording, then connect an appropriate channel. Review the first customer conversations with your team and improve missing information. An AI assistant can help prepare improvements for your review.
When should a person help?
Configure human handoff and how the AI resumes. Your team can handle cases requiring human judgment or information that is not available to the employee.
Before you begin
Are answers always guaranteed?
No. Answer quality depends on the available information, question and settings. Test important cases and involve your team when information is missing.
Is watching the video enough?
The walkthrough introduces the product. Follow the current getting-started guide and test your own account before relying on it with customers.
Check the result
Choose a recurring business question and identify its required facts and human next step. Use it as your first Mr. AI setup and test scenario.