Mr. AIMr. AI Help Center

Improve an inaccurate or unsuitable AI answer

Find whether the issue is a fact, behavior rule, or conversation journey.

Last updated: Last verified: Markdown version

The fastest improvement comes from correcting the source of the problem instead of adding unrelated instructions.

What to do

  1. 1

    Update Products, Offers, or Documents when a business fact is wrong.

  2. 2

    Update Reply Behavior when tone, length, boundaries, or handoff is wrong.

  3. 3

    Update Conversation Builder when the journey fails to collect or complete the right outcome.

Open Improve an inaccurate or unsuitable AI answer

TroubleshootingWhy is the AI not replying?

Check automation, conversation control, channel health, subscription, and points.

Start hereSet up your AI employee

Provide business information that helps your AI answer accurately.

Start hereTest your AI employee before launch

Use realistic questions to find missing facts or weak instructions before customers do.

Knowledge and AI behaviorWrite clear AI reply instructions

Control tone, response boundaries, data collection, and human handoff behavior.

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