What should I check first when an AI Employee answer is weak?
Decide whether the cause is missing or stale knowledge, unclear behavior instructions, an unsuitable conversation journey, or a case that needs a person. Fix that source and rerun the scenario in Test Assistant instead of patching only the visible reply.
The fastest improvement comes from correcting the source of the problem instead of adding unrelated instructions.
What to do
- 1
Update Products, Offers, or Documents when a business fact is wrong.
- 2
Update Reply Behavior when tone, length, boundaries, or handoff is wrong.
- 3
Update Conversation Builder when the journey fails to collect or complete the right outcome.
Open Improve an inaccurate or unsuitable AI answer