Where do I test my AI Employee?
Use Test Assistant inside your account. Testing conversations are separate from customer conversations, messages are not delivered to a real customer, and Testing messages do not deduct Customer Points. You can keep a different Chat for each scenario and test Text, Image, and Audio in the current Dashboard interface.
- Use a separate Chat for each important scenario.
- Write like a real customer.
- Start a fresh Chat after a major change.
Start a clear test
- 1
Open Test Assistant and create a fresh Testing Chat.
- 2
Choose one clear scenario: pricing, product discovery, an objection, a conversation stage, or an Action.
- 3
Write the customer question naturally without feeding the expected answer into it.
- 4
Continue for multiple turns when context matters.
- 5
Review the reply, the current stage, and any Action the AI tried to reach.
- 6
After changing configuration, start a fresh Chat and repeat the same scenario.
What can you test here?
- The actual reply, speaking style, language, and business identity.
- Multi-turn questions and conversation context.
- Catalog and Deep Knowledge using different customer wording.
- Conversation Stages and progression between stages.
- The AI decision around an Action without executing the real Business Action.
- Text, Image, and Audio in the current Dashboard Testing interface.
What does Test Assistant not prove?
- It does not execute a real Production Business Action.
- It is not proof that a Booking, Order, Payment, Refund, or Update actually happened.
- It does not deliver a message to a real customer channel.
- It does not schedule a real Follow-up.
- A correct stage inside Testing does not prove that a real Stage Follow-up Task executed.
Test a change before publishing it
When Testing is opened from a supported Change Proposal, you can evaluate the proposed configuration before applying it to Production. This helps you see the behavior of the change before customer conversations rely on it.
Dashboard Testing and AI-assisted Testing limits
Dashboard Testing Chats are managed separately. Session and message limits in the ChatGPT testing guide apply to the AI-assisted Testing service, not to manual Test Assistant usage in the Dashboard.