What does the Mr. AI dashboard show?
The dashboard summarizes system, customer, channel, and points health, highlights work that needs attention, and shows response activity so you can choose the next action without opening every page.
- Check system and channel health first.
- Open Customer Operations when conversations need a human reply.
- Read response metrics together with conversation volume.
How to use it
- 1
Review allowed, pending, and blocked customer counts.
- 2
Confirm the points balance is above the minimum and live AI is not paused.
- 3
Review connected channels and manual-work alerts.
- 4
Read first AI response, first human response, and peak-hour indicators.
- 5
Use quick actions to open chats, knowledge, or assistant testing.
Frequently asked questions
Why is a response metric unavailable?
The selected period does not contain enough valid data.
Does the overview replace Performance Reports?
No. It is a quick operating summary; Performance Reports provide deeper conversation and action analysis.