Read customer-action and response metrics in the right context.
For customer operations teamsFor people reviewing daily conversations, customers, and actions.Beta featureThis feature is in beta and may change after review and testing.
Last updated: Last verified:
Performance reports summarize activity over a selected period and help identify bottlenecks or missed follow-up.
What to do
1
Choose a date range and relevant filters.
2
Compare volume, completion, response, and team performance metrics.
3
Open the underlying records before making decisions from an unusual number.
