Mr. AIMr. AI Help Center

Use chats and conversation controls

Review customer conversations and control AI participation.

For customer operations teams
Last updated: Last verified: Markdown version

The chats workspace shows conversation history, customer state, and the controls used to pause or resume AI replies.

What to do

  1. 1

    Open a customer to review messages in chronological context.

  2. 2

    Pause AI or take manual control before sending a human reply.

  3. 3

    Resume automation only after the handoff or issue is complete.

Open Use chats and conversation controls

Conversations and customersUse the Conversation Management Center

Track AI-handled conversations and quickly find conversations that need your team.

Knowledge and AI behaviorDesign the conversation journey

Create a clear route from the customer request to the desired outcome.

Sales teamUse the sales member workspace

Work assigned conversations, actions, stages, and internal collaboration.

Knowledge and AI behaviorAdd detailed knowledge and files

Upload policies, FAQs, menus, and guides, then review what the AI will index.

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