How can AI handle WhatsApp customer service?
Teach your AI Employee your products, prices and policies, test it, then connect WhatsApp. It replies to customer questions from your own information, and your team can step into any conversation.
What should I prepare first?
- 1
List the questions customers ask most on WhatsApp.
- 2
Add your products or services, prices and policies.
- 3
Decide when a person should take over, such as complaints or special prices.
- 4
Test real questions before connecting WhatsApp.
How do I connect WhatsApp?
Open Connect Channels, choose WhatsApp and scan the QR code from the phone that holds the number. Then send a real message to confirm it arrives.
Read the WhatsApp connection guide
What happens when a person replies?
When your team takes over a conversation, the AI Employee pauses for that customer according to your handoff settings, so two replies do not compete.
How do I keep following up?
Use Stage Follow-up Automation to act when a customer stops replying at a specific stage. You choose the waiting time and whether to send an AI follow-up or create a task for your team.
Common questions
Can customers tell they are talking to AI?
You decide the employee name and tone, and how it introduces itself. Be clear with customers in the way that suits your business and local rules.
Can I connect more than one number?
Yes. You can add and manage more than one WhatsApp number, depending on your account.
Check the result
Send a real WhatsApp message from another phone, then confirm your team can take over.