If messages do not appear in Chats, investigate the channel connection; if they appear without a reply, investigate AI controls.
What to do
- 1
For WhatsApp, verify the linked device and reconnect with a fresh QR when needed.
- 2
For Messenger, test the Page token, webhook verification, subscriptions, and app mode.
- 3
For website chat, verify enablement, allowed domains, current snippet, and browser blockers.
