How do I give Mr. AI support secure access to my account?
Create a temporary support grant from Immediate Support, then choose its duration, permission level, and reason. You do not share your password, and you can review previous grants or revoke active access when the work is complete.
- Never share your password.
- Choose the lowest permission level that can solve the issue.
- Revoke access as soon as support work is complete.
How to use it
- 1
Open Settings, then Immediate Support.
- 2
Choose a duration that fits the current issue.
- 3
Select only the permission level support needs.
- 4
Describe clearly what support should investigate.
- 5
Submit the request, monitor its status, and revoke access when the task is finished.
Frequently asked questions
Does support receive my password?
No. The grant provides temporary, scoped access without exposing the password.
What happens when the duration ends?
Access expires automatically, and you can revoke it earlier.
Where can I review older requests?
Previous grants and their status appear on the same Immediate Support page.