Mr. AIMr. AI Help Center

Understand system and reply settings

Configure automation, languages, limits, and operational behavior.

For account admins
Last updated: Last verified: Markdown version

System settings affect how the account responds across channels, so changes should be tested before broad rollout.

What to do

  1. 1

    Review each setting and its current scope.

  2. 2

    Change one behavior at a time and save it.

  3. 3

    Test a new conversation on the affected channel.

Open Understand system and reply settings

Settings and usageUnderstand subscription, renewal, and points

Know your plan status, validity period, and remaining usage balance.

Settings and usageUpdate your profile and password

Maintain account identity and secure sign-in details.

Knowledge and AI behaviorWrite clear AI reply instructions

Control tone, response boundaries, data collection, and human handoff behavior.

Conversations and customersUnderstand performance reports

Read customer-action and response metrics in the right context.

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