Knowledge and AI behavior
Give your AI accurate facts and clear response rules.
Understand the Knowledge Base
Learn where each kind of business information belongs.
Add products and services correctly
Create structured catalog entries your AI can use reliably.
Manage current offers
Publish promotions with clear dates, eligibility, and conditions.
Add detailed knowledge and files
Upload policies, FAQs, menus, and guides, then review what the AI will index.
Write clear AI reply instructions
Control tone, response boundaries, data collection, and human handoff behavior.
Design the conversation journey
Create a clear route from the customer request to the desired outcome.
Create a Knowledge Base document with voice
Record an answer and turn it into an editable document before adding it to knowledge.
Write separate instructions for each section
Give knowledge sources and reply behavior their own rules instead of one mixed note.