Knowledge and AI behavior
Give your AI accurate facts and clear response rules.
Understand the Knowledge Base
Learn where each kind of business information belongs.
Catalog 2.0: help Mr. AI understand your products and find the right one
Keep products and services in one place, give Mr. AI useful meaning, and support both natural discovery questions and precise customer lookups.
Manage current offers
Publish promotions with clear dates, eligibility, and conditions.
Add detailed knowledge and files
Upload policies, FAQs, menus, and guides, then review what the AI will index.
Write clear AI reply instructions
Control tone, response boundaries, data collection, and human handoff behavior.
Design the conversation journey
Create a clear route from the customer request to the desired outcome.
Create a Knowledge Base document with voice
Record an answer and turn it into an editable document before adding it to knowledge.
Write separate instructions for each section
Give knowledge sources and reply behavior their own rules instead of one mixed note.
How AI Employee replies stay grounded in your business knowledge
Understand how the knowledge base, response instructions, and testing work together to improve answer accuracy and handle missing information safely.
Add and edit a product or service correctly
Start with the information customers actually need, then add images, choices, organization, and search information without mixing their purposes.
How to continuously improve an AI Employee after launch
Use a repeatable quality loop that connects knowledge, instructions, testing, real conversations, and targeted improvement instead of random reply edits.
Organize Catalog: Folders, Semantic Classification, and Tags
Separate team organization from AI-visible meaning, then use filters and bulk actions to manage a large Catalog safely.
Manage a large Catalog with AI
Use Build & Manage with AI to create, organize, and update Catalog data in reviewable batches instead of editing hundreds of items manually.
Precise search: AI Search Attributes and Search Name
Use structured facts and stable search names so Mr. AI can answer precise questions such as “all products from this brand” or “how many courses does this instructor have?”.