FAQ
Frequently asked questions
Choose the topic you want to understand before trying Mr. AI.
Product
What does Mr. AI offer beyond replying to messages?
It helps your team reply using company knowledge, follow up on stalled conversations, review states and summaries, and step in when a conversation needs human judgment.
What is a next step in a conversation?
It is a clear action to continue the conversation, such as clarifying a request, following up or handing it to the team. Setting a next step helps organize the work; it does not guarantee a sale.
Is Mr. AI a fit for my business?
It suits teams receiving customer inquiries through WhatsApp, Messenger or website chat that need organized replies and follow-up. Use the trial to assess its value for your conversation volume and workflow.
We already have a team replying to customers. How does this help?
Mr. AI assists with recurring replies and follow-up, and brings together conversation context for handover and review. Your team remains responsible for decisions and cases that need their judgment.
How are stalled conversations followed up?
The system helps with reminders or follow-up messages according to the rules you configure, and surfaces conversations that need attention. You and your team review the settings and the appropriate next step for each case.
Setup
Where does the information for replies come from?
You add business information such as services, prices, policies and FAQs. The system uses this knowledge and your settings, and you review replies during testing before going live.
Can I test replies before using them with customers?
Yes. You can try questions, review replies and adjust knowledge and rules before relying on them in live conversations.
What steps are needed to get set up?
Create your account, connect a messaging channel, add company information, then test replies and follow-up. After reviewing the setup, go live with suitable settings and monitor the work with your team.
Do I need a credit card to start the trial?
No credit card is required. The trial includes points to test usage. Select “Start for free” to go to the starting workspace.
Channels
Which channels are supported?
WhatsApp, Facebook Messenger and website chat. All three channels are available in every plan; prices and points balances differ.
Human control
Does AI make every decision?
No. It assists with replies, follow-up and summaries based on the settings, while decisions and cases requiring human judgment stay with the team.
What happens when a conversation needs a team member?
The conversation is handed to the team with its summary and record so a team member can understand and review the request. Automated follow-up can resume afterwards according to the configured rules.
How do I control how the assistant works?
You provide company information, configure rules and alerts, and review replies and records. Your team can take over a conversation when needed.
Pricing and points
What are points?
Points measure the usage of certain AI operations. A message may consume points, and the amount can vary by operation. Starter includes 1,300 points per month; this does not guarantee the same number of messages.
How much does Starter cost?
Starter costs EGP 1,100 per month and includes 1,300 points per month. See the pricing page for the other plans.
Are point carryover and billing details available?
These details have not been published in full yet. Review the plan terms before subscribing, and do not assume balance carryover or a particular usage method from the points total alone.
Data and security
Is customer data encrypted?
Yes, customer data is encrypted. The security page explains the available information and the limits of the data details currently published.
Help
Need a step inside the platform explained?
Browse the help center and Mr. AI usage guides.
Review pricing and security, or start a trial to test usage.