---
title: "Improve an inaccurate or unsuitable AI answer"
description: "Find whether the issue is a fact, behavior rule, or conversation journey."
language: en
canonical: https://mrailabs.com/docs/en/troubleshooting/improve-ai-answer-quality/
published: 2026-07-13T18:51:40.226212
last_verified: 2026-07-13T18:51:40.226212
---

# Improve an inaccurate or unsuitable AI answer
The fastest improvement comes from correcting the source of the problem instead of adding unrelated instructions.

## What to do

1. Update Products, Offers, or Documents when a business fact is wrong.
2. Update Reply Behavior when tone, length, boundaries, or handoff is wrong.
3. Update Conversation Builder when the journey fails to collect or complete the right outcome.

> **Good practice**
> Change one source, test several versions of the question, and make sure other scenarios still work.

[Open Improve an inaccurate or unsuitable AI answer](/client/knowledge-base)