---
title: "Track a payment and confirm subscription activation"
description: "Understand pending, failed, review required, payment confirmed and activated states, and find your account payment history."
language: en
canonical: https://mrailabs.com/docs/en/settings-and-usage/payment-status-and-history/
published: 2026-10-27T15:51:31.099097
last_verified: 2026-10-27T15:51:31.099097
audience: "For account admins"
---

# Track a payment and confirm subscription activation
## I paid through Fawaterak. Where can I check the result?

Open Subscription → Payment history in Mr. AI and open the relevant order. Mr. AI verifies the provider result before activating the plan. A successful return URL or a bank notification alone does not establish activation.

[Open this task in Mr. AI](https://access.mrailabs.com/client/subscription/payments)

![Synthetic payment history with order states](https://mrailabs.com/api/docs/assets/dashboard-images/help-20261019-payment-history-en.png?v=2adcd39b0e08)

*Synthetic payment history with order states. Actual interface with synthetic examples; names, counts and prices are illustrative. Availability can vary by account. Select the image to enlarge it.*

## Understand the order status

![Waiting for payment, confirmed payment awaiting activation and an active subscription are distinct states.](https://mrailabs.com/api/docs/assets/dashboard-images/help-illustration-payment-20261027-v1.webp?v=63d723be0904)

*1. Payment is not confirmed yet: check this request before starting another payment.
2. Payment is confirmed but activation may still be pending; do not pay again.
3. Check the active plan and new period after activation; a bank notification alone does not prove activation.*

- Pending: the payment has not yet been independently confirmed. Complete the existing checkout if appropriate, then verify that same order.
- Failed or not completed: no successful payment has been confirmed for that attempt. Use New payment attempt only when the order offers it.
- Review required or uncertain: the outcome needs reconciliation. Keep the order reference and contact support; avoid creating another payment for the same purchase.
- Payment confirmed, activation pending: payment is recorded, but the subscription update is still being completed. Verify or ask support; do not pay again.
- Subscription activated: the new plan, period and points allocation have been applied. Review the resulting account balance.

1. Open Payment history and match the plan, amount, date and order reference.
2. Open the order details and read its current status.
3. Choose Verify payment if offered. The page may stop automatic refreshing after a bounded wait; you can still verify explicitly or reopen the order.
4. If the result remains uncertain, send support the order reference and approximate payment time through the normal support channel.

## Payment records

### Is payment history a tax invoice?

Payment history is an order and payment-status record. Do not treat it as a tax invoice. Ask support about the billing documents available for your account.

### Can another account see my payment?

Payment orders and history are scoped to the owning account. Use your own account and its order reference.

### Why does returning from checkout still show Pending?

Provider confirmation and activation may arrive after the browser returns. Check the order status rather than relying on the URL.

[Renew or change a plan: points rollover and new expiry](https://mrailabs.com/docs/en/settings-and-usage/paid-plan-change-points-rollover/)

[Pay for a Mr. AI subscription with Fawaterak](https://mrailabs.com/docs/en/settings-and-usage/pay-subscription-fawaterak/)

[Payment failed, charged twice, or activation delayed?](https://mrailabs.com/docs/en/settings-and-usage/fawaterak-payment-help/)

## What if a pending order has no payment button?

Open that order and use the restore-link action when offered. The system checks the existing payment attempt; it does not assume a new purchase is needed. A confirmed payment awaiting activation should be followed through verification or support, not another checkout.

## Check the result

Inspect payment and activation states separately. Keep the transaction reference and request help if the issue persists.

## Related guides

- [Understand subscription, renewal, and points](https://mrailabs.com/docs/en/settings-and-usage/subscription-and-renewal/): Know your plan status, validity period, and remaining usage balance.
- [Mr. AI v2.6.0 — Clearer subscription purchases and payment confirmation](https://mrailabs.com/docs/en/product-updates/release-2-6-0/): Review your plan and final amount before paying, follow payment and activation separately, and return to a clear account record when you need help.
- [Pay for a Mr. AI subscription with Fawaterak](https://mrailabs.com/docs/en/settings-and-usage/pay-subscription-fawaterak/): Choose a plan, review the exact amount and complete a one-time hosted payment when electronic checkout is enabled for your account.
- [Payment failed, charged twice, or activation delayed?](https://mrailabs.com/docs/en/settings-and-usage/fawaterak-payment-help/): Recover safely from an interrupted checkout, avoid duplicate purchases and know what to send support about a disputed payment.