---
title: "Renew or change a plan: points rollover and new expiry"
description: "See how positive and negative points carry forward when a verified paid renewal or plan change starts a new subscription period."
language: en
canonical: https://mrailabs.com/docs/en/settings-and-usage/paid-plan-change-points-rollover/
published: 2026-10-27T15:51:31.099097
last_verified: 2026-10-27T15:51:31.099097
audience: "For account admins"
---

# Renew or change a plan: points rollover and new expiry
## What happens to my points when I pay for another plan?

For a verified paid same-plan renewal or immediate plan change, Mr. AI adds the new plan’s points allocation to your current points balance exactly once. Unused positive points remain, and negative points debt reduces the new allocation.

[Open this task in Mr. AI](https://access.mrailabs.com/client/subscription/overview)

## The points calculation

![Point balance and the new subscription period are separate calculations; token stacks are symbolic.](https://mrailabs.com/api/docs/assets/dashboard-images/help-illustration-points-20261027-v1.webp?v=c7b588d41841)

*1. Check your current point balance before changing plans.
2. New balance = current balance + the new plan points; token counts are illustrative.
3. An existing negative balance reduces the resulting points; review the actual figures.
4. The new period starts at activation; unused days from the previous period are not appended.*

New points balance = current points balance + purchased plan points. These are illustrative numbers, not a current price or plan offer.

- Positive balance: 500 + 4,100 = 4,600 points.
- Zero balance: 0 + 4,100 = 4,100 points.
- Negative balance: −300 + 4,100 = 3,800 points.
- Debt larger than the allocation: −5,000 + 4,100 = −900 points. The outstanding debt remains.

> **One purchase, one allocation**
> Unused points are already included in the current balance. They are not credited a second time. The allocation is not repeatedly added when the order page refreshes or the payment notification is retried.

## When does the new plan start?

The plan starts immediately on verified activation. The subscription end is reset from that activation time using the purchased plan’s configured duration, normally 30 days; the previous remaining days are not appended. The new plan’s limits and applicable minimum points balance take effect.

Points and message counters are separate. A message count is not a points conversion. Check Subscription → Usage reports for the recorded balance and usage. If your resulting points remain below the new plan’s minimum, relevant usage restrictions can still apply.

## Renewal and access

### Does paying clear an administrative suspension?

No. Payment does not remove an administrative suspension. Contact support if account access remains restricted.

### Is a manually arranged renewal identical?

This guide describes the electronic paid renewal/change flow. A support-arranged manual renewal can follow the existing manual rules; confirm its dates and terms with support.

### Why is my balance still negative?

Your old points debt may exceed the new allocation. Mr. AI preserves that debt rather than resetting the balance to zero.

[Pay for a Mr. AI subscription with Fawaterak](https://mrailabs.com/docs/en/settings-and-usage/pay-subscription-fawaterak/)

[Payment failed, charged twice, or activation delayed?](https://mrailabs.com/docs/en/settings-and-usage/fawaterak-payment-help/)

[Track a payment and confirm subscription activation](https://mrailabs.com/docs/en/settings-and-usage/payment-status-and-history/)

## Check the result

Compare the new balance with the previous balance plus plan points. Check the new period start instead of assuming old days were appended.

## Related guides

- [Understand subscription, renewal, and points](https://mrailabs.com/docs/en/settings-and-usage/subscription-and-renewal/): Know your plan status, validity period, and remaining usage balance.
- [Mr. AI v2.6.0 — Clearer subscription purchases and payment confirmation](https://mrailabs.com/docs/en/product-updates/release-2-6-0/): Review your plan and final amount before paying, follow payment and activation separately, and return to a clear account record when you need help.
- [Pay for a Mr. AI subscription with Fawaterak](https://mrailabs.com/docs/en/settings-and-usage/pay-subscription-fawaterak/): Choose a plan, review the exact amount and complete a one-time hosted payment when electronic checkout is enabled for your account.
- [Payment failed, charged twice, or activation delayed?](https://mrailabs.com/docs/en/settings-and-usage/fawaterak-payment-help/): Recover safely from an interrupted checkout, avoid duplicate purchases and know what to send support about a disputed payment.