---
title: "Add fixed automatic messages"
description: "Create deterministic replies for exact recurring messages or events."
language: en
canonical: https://mrailabs.com/docs/en/settings-and-usage/fixed-automatic-messages/
published: 2026-07-13T18:51:40.226212
last_verified: 2026-07-13T18:51:40.226212
audience: "For account admins"
---

# Add fixed automatic messages
Fixed messages are best for predictable responses that should not require AI generation.

## What to do

1. Define the trigger precisely.
2. Write a concise reply that is safe in every matching situation.
3. Enable it and test matching and non-matching messages.

> **Good practice**
> Avoid broad triggers that can intercept normal customer questions.

[Open Add fixed automatic messages](/client/settings/fixed-messages)