---
title: "Enable and configure automatic customer follow-up"
description: "Set attempt count, delay per attempt, and tone guidance safely."
language: en
canonical: https://mrailabs.com/docs/en/settings-and-usage/automatic-customer-follow-up-settings/
published: 2026-07-13T18:51:40.226212
last_verified: 2026-07-13T18:51:40.226212
audience: "For account admins"
---

# Enable and configure automatic customer follow-up
## How does automatic follow-up work in Mr. AI?

When a customer stops replying, AI can send another message after the configured delay. You can enable the feature, choose 1 to 3 attempts, set each delay with a minimum of 30 minutes, and add optional tone guidance.

- The maximum is 3 attempts.
- Every interval must be at least 30 minutes.
- Use the prompt for tone guidance, not new business facts.

## How to use it

1. Open Settings and System Settings, then find Automatic Follow-up.
2. Enable follow-up and select the number of attempts.
3. Set a delay for every attempt; each must be at least 30 minutes.
4. Add short guidance such as be helpful and do not pressure the customer.
5. Save and monitor outcomes and human interventions.

> **Important**
> Avoid short intervals or pressuring language. Review local rules and channel policies before marketing follow-ups.

## Frequently asked questions

### Why is saving rejected after enabling it?

At least one attempt and one valid interval are required.

### Will follow-up continue after work is completed?

Conversation state such as a completed Client Action or no-follow-up-needed prevents unnecessary messages.

[Open this page in Mr. AI](/client/settings/system)