--- title: "Mr. AI v2.9.0 — Guided AI setup, clearer customer follow-up and checkout recovery" description: "Prepare account changes with an assistant that can retrieve product guidance, distinguish customer waiting from team work, and recover an unpaid hosted checkout from its existing order." language: en canonical: https://mrailabs.com/docs/en/product-updates/release-2-9-0/ published: 2026-10-27T15:51:29.929937 last_verified: 2026-10-27T15:51:29.929937 --- # Mr. AI v2.9.0 — Guided AI setup, clearer customer follow-up and checkout recovery ## What can I do now? · v2.9.0 Prepare account changes with an assistant that can retrieve product guidance, distinguish customer waiting from team work, and recover an unpaid hosted checkout from its existing order. ## What can I do now? - Use current field descriptions and product guidance to place knowledge, reply rules, stages and customer fields correctly. - Review structured offers and external Catalog ownership changes without sharing integration secrets. - Track waiting for a customer reply and Ghosting separately from human tasks; complete the conversation only after reviewing its remaining work. - Recover an eligible unpaid Fawaterak checkout link without starting another purchase. - Read current Live Tool input, stage and external-write boundaries, with new channel and subscription video walkthroughs. ## Who is this useful for? For account owners configuring their AI Employee and teams managing customer conversations and subscriptions. ## What should I set up? Refresh a connected assistant's tool catalog, ask it to read the authoring guide and inspect the current account before preparing changes. Review and test changes using your account's authorization policy. Check your customer waiting period and use the original payment order if checkout was interrupted. ## Access and important limits Ask the assistant to read the guide at the start of a new setup chat. After publishing changes, check indexing and try a representative conversation. Test a connected channel separately. A test that changes another system needs your separate approval; Auto Apply & Publish does not approve it. Changing who manages a synchronized product does not start a synchronization. ## Where can I learn how to use it? Use the related guides below for current steps, permissions and examples. You can open the next or previous update without leaving the Help Center. ## Questions about this update ### What should I set up? Refresh a connected assistant's tool catalog, ask it to read the authoring guide and inspect the current account before preparing changes. Review and test changes using your account's authorization policy. Check your customer waiting period and use the original payment order if checkout was interrupted. ### Access and important limits Ask the assistant to read the guide at the start of a new setup chat. After publishing changes, check indexing and try a representative conversation. Test a connected channel separately. A test that changes another system needs your separate approval; Auto Apply & Publish does not approve it. Changing who manages a synchronized product does not start a synchronization. > **Put this update to work** > Choose a relevant capability from the related guides and follow its current account steps. This page explains the update; it does not change settings. ## Related guides - [Build & Manage with AI: start here](https://mrailabs.com/docs/en/settings-and-usage/build-and-manage-with-ai/): Understand the two supported AI improvement paths, where to start, and which controls always stay inside Mr.AI. - [Write clear AI reply instructions](https://mrailabs.com/docs/en/knowledge-and-behavior/ai-reply-instructions/): Control tone, response boundaries, data collection, and human handoff behavior. - [Add detailed knowledge and files](https://mrailabs.com/docs/en/knowledge-and-behavior/deep-knowledge-files/): Upload policies, FAQs, menus, and guides, then review what the AI will index. - [Manage a large Catalog with AI](https://mrailabs.com/docs/en/knowledge-and-behavior/manage-catalog-with-ai/): Attach your product list to a connected assistant and ask it to add the products. It chooses the approach and prepares the data while you review the facts and results. - [Work by customer in the Operations Inbox](https://mrailabs.com/docs/en/conversations-and-customers/customer-operations-inbox/): Keep one customer context while managing separate tasks, conversations and follow-up work in Mr. AI. - [Stage Follow-up Automation](https://mrailabs.com/docs/en/conversations-and-customers/stage-follow-up-automation/): Automate follow-up when a customer stays inactive in a published stage for a time you choose. - [Connect business systems and use Live Tools safely](https://mrailabs.com/docs/en/settings-and-usage/connected-systems-and-live-tools/): Distinguish Connected Systems, API Keys, Outbound Events and Builder Live Tools before authorizing an integration. - [Connect your application with the System API](https://mrailabs.com/docs/en/channels-and-launch/system-api-chat-integration/): Create an independent chat key, call the chat endpoint, and revoke the key when needed. - [Payment failed, charged twice, or activation delayed?](https://mrailabs.com/docs/en/settings-and-usage/fawaterak-payment-help/): Recover safely from an interrupted checkout, avoid duplicate purchases and know what to send support about a disputed payment. - [Mr. AI updates and release history](https://mrailabs.com/docs/en/settings-and-usage/version-history-and-release-notes/): Discover meaningful Mr. AI improvements, understand what they let you do and find the current guides for each capability.