---
title: "Mr. AI v2.8.0 — Customer context and better-grounded replies"
description: "Help your employee continue with the customer's known context, use the right business knowledge and leave important customer information open to human review."
language: en
canonical: https://mrailabs.com/docs/en/product-updates/release-2-8-0/
published: 2026-10-24T19:49:00.925161
last_verified: 2026-10-24T19:49:00.925161
---

# Mr. AI v2.8.0 — Customer context and better-grounded replies
## What can I do now? · v2.8.0

Help your employee continue with the customer's known context, use the right business knowledge and leave important customer information open to human review.

## What can I do now?

- Define useful customer information and review suggested profile updates.
- Keep confirmed customer facts distinct from information that still needs review.
- Use organized documents and Catalog information to improve answer quality.
- Choose whether the AI replies to customer message reactions without turning off ordinary messages.

## Who is this useful for?

For owners and teams whose customers return across multiple conversations or need answers drawn from detailed business information.

## What should I set up?

Choose a small set of useful customer fields, review the customer's profile and keep business sources current. Use Testing to check repeated questions and follow-up conversations. The reaction reply switch lives under Reply Behavior and uses the existing Save action.

## Access and important limits

Suggested information can require human review; it is not automatically a confirmed fact. Passive customer fields do not authorize extra questions. The reaction switch applies to newly received recognized reactions and does not retract work already started.

## Where can I learn how to use it?

Use the related guides below for current steps, permissions and examples. You can open the next or previous update without leaving the Help Center.

## Questions about this update

### What should I set up?

Choose a small set of useful customer fields, review the customer's profile and keep business sources current. Use Testing to check repeated questions and follow-up conversations. The reaction reply switch lives under Reply Behavior and uses the existing Save action.

### Access and important limits

Suggested information can require human review; it is not automatically a confirmed fact. Passive customer fields do not authorize extra questions. The reaction switch applies to newly received recognized reactions and does not retract work already started.

> **Put this update to work**
> Choose a relevant capability from the related guides and follow its current account steps. This page explains the update; it does not change settings.

## Related guides

- [Filter, review and export the customer directory](https://mrailabs.com/docs/en/conversations-and-customers/manage-customer-profiles-and-contact-data/): Find the right customers using current stage, ever-reached stage, platform and available labels in Mr. AI.
- [Understand the Knowledge Base](https://mrailabs.com/docs/en/knowledge-and-behavior/knowledge-base-overview/): Learn where each kind of business information belongs.
- [Add detailed knowledge and files](https://mrailabs.com/docs/en/knowledge-and-behavior/deep-knowledge-files/): Upload policies, FAQs, menus, and guides, then review what the AI will index.
- [Configure the incoming message debounce delay](https://mrailabs.com/docs/en/settings-and-usage/incoming-message-debounce-delay/): Choose how long to collect rapid customer messages into one AI request without unnecessary delay.
- [Configure the human takeover pause](https://mrailabs.com/docs/en/settings-and-usage/human-takeover-pause-settings/): Choose whether AI pauses temporarily after a team reply or stays manual until resumed.
- [Mr. AI updates and release history](https://mrailabs.com/docs/en/settings-and-usage/version-history-and-release-notes/): Discover meaningful Mr. AI improvements, understand what they let you do and find the current guides for each capability.