---
title: "Mr. AI v2.13.0 — Your daily customer work on one page"
description: "Conversations now open beside your customer list, your team can bring in the AI whenever it needs to, and every daily list shows each customer’s stage."
language: en
canonical: https://mrailabs.com/docs/en/product-updates/release-2-13-0/
published: 2026-11-03T17:18:45.877649
last_verified: 2026-11-03T17:18:45.877649
---

# Mr. AI v2.13.0 — Your daily customer work on one page
## What can I do now? · v2.13.0

Conversations now open beside your customer list, your team can bring in the AI whenever it needs to, and every daily list shows each customer’s stage.

## What can I do now?

- Conversations open beside the customer list, with Customer details next to the chat.
- Filter conversations and the Operations Inbox by stage and owner.
- Ask AI to reply works on any customer message, even in manual mode.
- Follow-up message lets your team send one AI follow-up guided by a short note.
- Team members have Tasks, Conversations and Service cases, and a case can return to the first team.
- Export a calling list to Excel with your chosen columns and a report sheet.

## Who is this useful for?

For owners, managers and team members who answer customers every day.

## What should I set up?

Open Conversations from the side menu. To use Follow-up message, your account needs AI follow-up connected. Team members need AI replies enabled.

## Access and important limits

Team members see only their assigned customers. Both AI actions need control of the conversation and are sent only when someone presses the button. A sent message counts against your balance, and Messenger’s 24-hour limit still applies.

## Where can I learn how to use it?

Use the related guides below for current steps, permissions and examples. You can open the next or previous update without leaving the Help Center.

## Questions about this update

### What should I set up?

Open Conversations from the side menu. To use Follow-up message, your account needs AI follow-up connected. Team members need AI replies enabled.

### Access and important limits

Team members see only their assigned customers. Both AI actions need control of the conversation and are sent only when someone presses the button. A sent message counts against your balance, and Messenger’s 24-hour limit still applies.

> **Put this update to work**
> Choose a relevant capability from the related guides and follow its current account steps. This page explains the update; it does not change settings.

## Related guides

- [Work through customer conversations on one page](https://mrailabs.com/docs/en/conversations-and-customers/conversations-workspace/): See your customer list and the open conversation side by side, narrow the list by stage or owner and open customer details without leaving the chat.
- [Ask the AI to reply or send a follow-up during manual mode](https://mrailabs.com/docs/en/conversations-and-customers/ai-reply-and-follow-up-message/): Let the AI answer one customer message, or write a follow-up guided by your note, while the conversation stays in your team’s hands.
- [Export customers to Excel for calling and follow-up](https://mrailabs.com/docs/en/conversations-and-customers/export-customers/): Export the customers you filtered, choose the columns, keep one row per phone number and get a report sheet with the file.
- [Work by customer in the Operations Inbox](https://mrailabs.com/docs/en/conversations-and-customers/customer-operations-inbox/): Keep one customer context while managing separate tasks, conversations and follow-up work in Mr. AI.
- [Handle and transfer customer service cases](https://mrailabs.com/docs/en/sales-team/sales-user-workspace/): Work on assigned customers and record work, waiting, handoffs and completion while keeping conversation history.
- [Mr. AI updates and release history](https://mrailabs.com/docs/en/settings-and-usage/version-history-and-release-notes/): Discover meaningful Mr. AI improvements, understand what they let you do and find the current guides for each capability.