---
title: "Mr. AI v2.10.0 — Named teams, clearer customer work and smarter Catalog matching"
description: "Route customers to the right team, see why each request exists, and help customers find products however they write them."
language: en
canonical: https://mrailabs.com/docs/en/product-updates/release-2-10-0/
published: 2026-11-03T08:56:22.480904
last_verified: 2026-11-03T08:56:22.480904
---

# Mr. AI v2.10.0 — Named teams, clearer customer work and smarter Catalog matching
## What can I do now? · v2.10.0

Route customers to the right team, see why each request exists, and help customers find products however they write them.

## What can I do now?

- Create named teams, choose a reception team and share customers by current workload.
- Follow measured service cases, with visits and completion for each team member.
- Separate waiting for a customer from waiting for your team, then filter by who owns the next step.
- See the reason behind each customer action in its details.
- Catalog matching handles more spelling differences, including Arabic letter forms, and a connected assistant can import a Catalog file.

## Who is this useful for?

For owners and team leaders handling many customers, and businesses with large catalogs.

## What should I set up?

Create your teams and choose the reception team. Review your waiting filters in Customer Operations. Try real product searches after updating your Catalog.

## Access and important limits

Team members only see the customers assigned to them. Measured service cases are recorded from the time teams are in use, not for earlier conversations.

## Where can I learn how to use it?

Use the related guides below for current steps, permissions and examples. You can open the next or previous update without leaving the Help Center.

## Questions about this update

### What should I set up?

Create your teams and choose the reception team. Review your waiting filters in Customer Operations. Try real product searches after updating your Catalog.

### Access and important limits

Team members only see the customers assigned to them. Measured service cases are recorded from the time teams are in use, not for earlier conversations.

> **Put this update to work**
> Choose a relevant capability from the related guides and follow its current account steps. This page explains the update; it does not change settings.

## Related guides

- [Set up teams and balance customer workload](https://mrailabs.com/docs/en/sales-team/manage-sales-team/): Name your teams, choose the reception team, distribute open cases fairly and understand measured handling times.
- [Handle and transfer customer service cases](https://mrailabs.com/docs/en/sales-team/sales-user-workspace/): Work on assigned customers and record work, waiting, handoffs and completion while keeping conversation history.
- [Work by customer in the Operations Inbox](https://mrailabs.com/docs/en/conversations-and-customers/customer-operations-inbox/): Keep one customer context while managing separate tasks, conversations and follow-up work in Mr. AI.
- [Track customer actions](https://mrailabs.com/docs/en/conversations-and-customers/client-actions/): Follow bookings, requests, leads, and other outcomes collected during conversations.
- [Manage a large Catalog with AI](https://mrailabs.com/docs/en/knowledge-and-behavior/manage-catalog-with-ai/): Attach your product list to a connected assistant and ask it to add the products. It chooses the approach and prepares the data while you review the facts and results.
- [Catalog 2.0: help Mr. AI understand your products and find the right one](https://mrailabs.com/docs/en/knowledge-and-behavior/products-and-services/): Keep products and services in one place, give Mr. AI useful meaning, and support both natural discovery questions and precise customer lookups.
- [Mr. AI updates and release history](https://mrailabs.com/docs/en/settings-and-usage/version-history-and-release-notes/): Discover meaningful Mr. AI improvements, understand what they let you do and find the current guides for each capability.