---
title: "Mr. AI v2.1.0 — A shared workspace for customers and conversations"
description: "Bring customer context, team replies and follow-up work together so your team can see what needs attention and continue the conversation confidently."
language: en
canonical: https://mrailabs.com/docs/en/product-updates/release-2-1-0/
published: 2026-10-24T19:49:00.925161
last_verified: 2026-10-24T19:49:00.925161
---

# Mr. AI v2.1.0 — A shared workspace for customers and conversations
## What can I do now? · v2.1.0

Bring customer context, team replies and follow-up work together so your team can see what needs attention and continue the conversation confidently.

## What can I do now?

- Find customer conversations and organize them with your own labels.
- Review customer profiles and the work linked to each customer.
- Reply as a team, share original attachments and follow the result of a manual send.
- Move between AI replies and human help using your response controls.

## Who is this useful for?

For owners, customer service teams and sales teams sharing customer conversations. A sales team member continues to see only the customers assigned to them.

## What should I set up?

Review Customer Operations, choose labels that match your work and check your human handoff settings. Invite the right team members and assign their customers.

## Access and important limits

Account permissions and customer assignments still apply. A connected messaging channel is needed to send replies. Check an uncertain send before trying again.

## Where can I learn how to use it?

Use the related guides below for current steps, permissions and examples. You can open the next or previous update without leaving the Help Center.

## Questions about this update

### What should I set up?

Review Customer Operations, choose labels that match your work and check your human handoff settings. Invite the right team members and assign their customers.

### Access and important limits

Account permissions and customer assignments still apply. A connected messaging channel is needed to send replies. Check an uncertain send before trying again.

> **Put this update to work**
> Choose a relevant capability from the related guides and follow its current account steps. This page explains the update; it does not change settings.

## Related guides

- [Work by customer in the Operations Inbox](https://mrailabs.com/docs/en/conversations-and-customers/customer-operations-inbox/): Keep one customer context while managing separate tasks, conversations and follow-up work in Mr. AI.
- [Filter, review and export the customer directory](https://mrailabs.com/docs/en/conversations-and-customers/manage-customer-profiles-and-contact-data/): Find the right customers using current stage, ever-reached stage, platform and available labels in Mr. AI.
- [Organize customer conversations with reusable labels](https://mrailabs.com/docs/en/conversations-and-customers/conversation-labels/): Create team-defined labels, assign several labels to a customer, and filter Chats without changing journey stages.
- [Recover a manual reply with an uncertain outcome](https://mrailabs.com/docs/en/troubleshooting/manual-reply-not-confirmed/): Check an unconfirmed send safely instead of accidentally sending the same customer reply twice.
- [Read the Overview before investigating a customer issue](https://mrailabs.com/docs/en/getting-started/dashboard-overview-and-insights/): Use Mr. AI Overview for the current operating picture, then inspect analytics, customer records and source conversations.
- [Mr. AI updates and release history](https://mrailabs.com/docs/en/settings-and-usage/version-history-and-release-notes/): Discover meaningful Mr. AI improvements, understand what they let you do and find the current guides for each capability.