---
title: "Understand the Knowledge Base"
description: "Learn where each kind of business information belongs."
language: en
canonical: https://mrailabs.com/docs/en/knowledge-and-behavior/knowledge-base-overview/
published: 2026-07-13T18:51:40.226212
last_verified: 2026-07-13T18:51:40.226212
---

# Understand the Knowledge Base
The Knowledge Base separates structured facts from detailed documents and reply behavior so each source stays easy to maintain.

## What to do

1. Use Products for stable services, items, prices, and availability.
2. Use Offers for temporary promotions and their conditions.
3. Use Documents for detailed policies and Reply Behavior for tone, boundaries, and handoff rules.

> **Good practice**
> Update the smallest correct source instead of repeating the same fact in several places.

[Open Understand the Knowledge Base](/client/knowledge-base)