---
title: "Add and edit a product or service correctly"
description: "Start with the information customers actually need, then add images, choices, organization, and search information without mixing their purposes."
language: en
canonical: https://mrailabs.com/docs/en/knowledge-and-behavior/build-and-edit-catalog-items/
published: 2026-09-29T19:19:11.235236
last_verified: 2026-09-29T19:19:11.235236
audience: "For account admins"
---

# Add and edit a product or service correctly
## What should I put in a Catalog item first?

If the Catalog structure is already prepared, start with the facts a customer will depend on: a clear name, short summary, useful detail, and price/currency when known. Add choices, images, and notes, then attach the item to the right organization and search information.

- Keep Brief Summary easy to scan.
- Put longer detail in Content instead of overloading the name or summary.
- Double-check price, currency, and Options / Variants because these can appear directly in customer replies.

## Before adding many items

> **Let AI design the structure first**
> For a new Catalog, we recommend starting in Build & Manage with AI: give it your item data and business context, let it propose Folders, the Semantic Tree / Classification, and AI Search Attributes, review the structure, then let it create the items against that structure. Manual creation remains useful for small edits and one-off items, but it is not our recommended path for building a full Catalog.

## Core item data

- Name: a label customers and your team can recognize easily.
- Price / Money: the known amount and currency.
- Options / Variants: sizes, types, packages, or other customer choices when applicable.
- Brief Summary: one or two lines that explain the item quickly.
- Content: extra detail customers may need before deciding.
- AI Usage Guidance / Internal Notes: internal guidance for how the AI should use the item, not a customer-facing fact.
- Customer Delivery Note: supporting context that can be used when presenting the item to a customer.

## Images

Add images that genuinely help the customer understand the product or service. Catalog supports multiple images depending on the creation flow, so review the saved result and confirm the media belongs to the intended item.

## After the item facts are correct

- Use a Folder when your goal is team organization inside the dashboard.
- Use Semantic Classification and Semantic Tags when you want to add meaning for natural discovery.
- Use AI Search Attributes for recurring exact facts such as Instructor, Brand, Branch, or Level.
- Use Search Name in search information when a stable machine-friendly name helps the system recognize the same entity across language or spelling differences.

## Using AI Improve

AI Improve can propose Catalog changes, but it is not the source of truth for your business data. Review any proposed price, name, classification, or search information before accepting it.

> **Accuracy matters more than filling every field**
> If a fact is unknown, leave it missing instead of letting AI guess. A smaller accurate Catalog is better than a larger one filled with unreliable details.

[Open Catalog](/client/knowledge-base/products)