---
title: "Understand performance reports"
description: "Read customer-action and response metrics in the right context."
language: en
canonical: https://mrailabs.com/docs/en/conversations-and-customers/performance-reports/
published: 2026-07-13T18:51:40.226212
last_verified: 2026-07-13T18:51:40.226212
audience: "For customer operations teams"
availability: "Beta feature"
---

# Understand performance reports
Performance reports summarize activity over a selected period and help identify bottlenecks or missed follow-up.

## What to do

1. Choose a date range and relevant filters.
2. Compare volume, completion, response, and team performance metrics.
3. Open the underlying records before making decisions from an unusual number.

> **Good practice**
> Trends across comparable periods are more useful than one isolated total.

[Open Understand performance reports](/client/actions/performance-report)