---
title: "Use the Conversation Management Center"
description: "Track AI-handled conversations and quickly find conversations that need your team."
language: en
canonical: https://mrailabs.com/docs/en/conversations-and-customers/manual-reply-hub/
published: 2026-07-13T18:51:40.226212
last_verified: 2026-07-13T18:51:40.226212
audience: "For customer operations teams"
---

# Use the Conversation Management Center
The Conversation Management Center brings AI-active conversations, conversations waiting for your team, recent team replies, assignment, and conversation history together.

## What to do

1. Choose AI employee replying, Waiting for your team, or Recent team replies.
2. Read recent messages and internal context before replying.
3. Resolve the team task and return the conversation to the AI employee only when appropriate.

> **Good practice**
> Coordinate ownership so two team members do not answer the same customer at once.

[Open Use the Conversation Management Center](/client/clients/manual-hub)