---
title: "Organize customer profiles"
description: "Keep customer identity, status, notes, and conversation context useful."
language: en
canonical: https://mrailabs.com/docs/en/conversations-and-customers/customer-profiles/
published: 2026-07-13T18:51:40.226212
last_verified: 2026-07-13T18:51:40.226212
audience: "For customer operations teams"
---

# Organize customer profiles
Customer profiles help the team understand who is speaking and what has already happened.

## What to do

1. Review and correct core contact details.
2. Use notes and status fields for relevant operational context.
3. Open the linked conversation or actions when following up.

> **Good practice**
> Store only information your team genuinely needs and is allowed to retain.

[Open Organize customer profiles](/client/clients/profiles)