---
title: "Work through customer conversations on one page"
description: "See your customer list and the open conversation side by side, narrow the list by stage or owner and open customer details without leaving the chat."
language: en
canonical: https://mrailabs.com/docs/en/conversations-and-customers/conversations-workspace/
published: 2026-11-04T10:59:03.864562
last_verified: 2026-11-04T10:59:03.864562
audience: "For customer operations teams"
---

# Work through customer conversations on one page
## How do I work through customer conversations without opening each one in a new window?

Open Conversations from the side menu. Your customers appear in a list with the latest activity first, and the conversation you pick opens next to the list on the same page, so you can move from one customer to the next in a click.

[Open this task in Mr. AI](https://access.mrailabs.com/client/clients/chats)

## Which customers should I look at first?

- Needs reply: customers waiting for an answer.
- Unread: messages nobody has opened yet.
- Manual: conversations your team is handling.
- Unassigned: customers with no owner yet, shown to managers.

![Example customer conversations and labels](https://mrailabs.com/api/docs/assets/dashboard-images/help-20261019-chats-en.png?v=d94060b6557c)

*Example customer conversations and labels*

Each row shows the customer, the last message, the channel, the current stage and any open tasks. Use the Stage list to see only customers at one point of the journey, such as those ready to buy. Managers can also filter by owner.

## Where do I see what the AI learned about the customer?

Press Customer details in the conversation header. The panel starts with the phone number, owner, stage and last activity, then sections you open when needed: Follow-up, Customer context and Team case. Your browser remembers which sections you opened. On a narrow screen the panel opens over the conversation instead of squeezing the messages; close it with its close button.

## Why does "The open conversation is not in this filter" appear?

The conversation you opened and its draft stay as they are when you change the filter, even if it no longer matches. Press Show all to see it in the list. Mr. AI never opens another customer by itself, so nothing is marked as read by accident.

## Where did the customers table go?

Choose Bulk management at the top of the list. The table is still there for bulk work such as selecting many customers at once, and going back to Conversations returns you to the same customer.

[Read conversations and reply with your team](https://mrailabs.com/docs/en/conversations-and-customers/chats-and-control/)

## Common questions

### Do team members see every customer?

No. A team member sees only the customers assigned to them. A manager sees every customer in the account.

### Why does a customer show no stage?

The customer has not reached a stage yet, or the stage was removed from your published conversation flow.

### Can I share a link to a conversation?

Yes. The address of the open conversation can be shared with a teammate who has access to that customer.

## Check the result

Pick one stage in the Stage list, open two customers one after the other and confirm each conversation opens beside the list.

## Related guides

- [Mr. AI v2.13.0 — Your daily customer work on one page](https://mrailabs.com/docs/en/product-updates/release-2-13-0/): Conversations now open beside your customer list, your team can bring in the AI whenever it needs to, and every daily list shows each customer’s stage.
- [Work by customer in the Operations Inbox](https://mrailabs.com/docs/en/conversations-and-customers/customer-operations-inbox/): Keep one customer context while managing separate tasks, conversations and follow-up work in Mr. AI.
- [Export customers to Excel for calling and follow-up](https://mrailabs.com/docs/en/conversations-and-customers/export-customers/): Export the customers you filtered, choose the columns, keep one row per phone number and get a report sheet with the file.
- [Ask the AI to reply or send a follow-up during manual mode](https://mrailabs.com/docs/en/conversations-and-customers/ai-reply-and-follow-up-message/): Let the AI answer one customer message, or write a follow-up guided by your note, while the conversation stays in your team’s hands.