---
title: "Track customer actions"
description: "Follow bookings, requests, leads, and other outcomes collected during conversations."
language: en
canonical: https://mrailabs.com/docs/en/conversations-and-customers/client-actions/
published: 2026-07-13T18:51:40.226212
last_verified: 2026-07-13T18:51:40.226212
audience: "For customer operations teams"
---

# Track customer actions
Customer Actions turn conversation outcomes into trackable work for your team.

## What to do

1. Filter by action type, status, customer, or date.
2. Open the source conversation before updating an unclear action.
3. Assign or update the action and record its final outcome.

> **Good practice**
> Use consistent statuses so reports represent real operational progress.

[Open Track customer actions](/client/actions)