---
title: "Create and prepare your Meta Messenger app"
description: "Find the company app, Messenger setup and permissions without confusing an app with a Page."
language: en
canonical: https://mrailabs.com/docs/en/channels-and-launch/prepare-meta-messenger-app/
published: 2026-10-27T15:51:31.099097
last_verified: 2026-10-27T15:51:31.099097
audience: "For account admins"
prerequisite: "Requires Facebook Page admin access"
---

# Create and prepare your Meta Messenger app
## Where do I create the app?

Use Meta for Developers with the Facebook account authorized to manage your business Page. Menu labels and available use cases vary by app type and Meta updates. Follow the current Messenger/business messaging setup offered by Meta rather than selecting an unrelated product.

[Open this task in Mr. AI](https://access.mrailabs.com/client/settings/connect/facebook)

![Meta Business app type selection](https://mrailabs.com/api/docs/assets/dashboard-images/help-20261022-meta-business.jpg?v=983e81c2340c)

*Meta Business app type selection. Actual Meta screen from the Arabic setup recording, 22 October 2026; private details removed. Menu language and layout may differ. Select to enlarge.*

1. Open developers.facebook.com/apps and sign in. Complete the developer registration if Meta requests it.
2. In My Apps choose the intended company app. If none exists, choose Create App and follow the business/Messenger use-case prompts shown for your account.
3. Open the Messenger product or use case and select the Page you manage. If unavailable, confirm app roles, Page access and business portfolio assignments in Meta.
4. Open the app settings and locate App ID and App Secret. Reveal the secret only when ready to save it in Mr. AI step 3.
5. Review permissions and the requirements for public customer messaging before switching the app to its public/live configuration.

![Add the Messenger product in Meta](https://mrailabs.com/api/docs/assets/dashboard-images/help-20261022-meta-messenger.jpg?v=925b668f8eb2)

*Add the Messenger product in Meta. Actual Meta screen from the Arabic setup recording, 22 October 2026; private details removed. Menu language and layout may differ. Select to enlarge.*

> Development testing can be restricted to people with app roles. Public customer access may require App Review, advanced access or business verification. A visible permission name or a successful developer test is not proof of approval.

## Cannot find Messenger or the Page?

### Why is the menu different?

Meta changes navigation and app-type setup. Use its current Messenger setup and official documentation; do not create a second unrelated app just to match a screenshot.

### Do I need Meta Handover Protocol?

No. messaging_handovers and standby are not required for the existing Mr. AI manual takeover behavior.

[Open Meta apps](https://developers.facebook.com/apps/)

> **About the illustrations**
> The images help you recognize each step. Mr. AI examples use demonstration data. Meta menus may differ; follow the written steps if your screen looks different.

[Start here: connect Facebook Messenger](https://mrailabs.com/docs/en/channels-and-launch/connect-facebook-messenger/)

[Create and publish a Privacy Policy for Meta](https://mrailabs.com/docs/en/channels-and-launch/messenger-privacy-policy/)

## Check the result

Verify you are editing the Meta app for the intended business Page, then continue with Privacy Policy and Page credentials.

## Related guides

- [Choose and connect a customer channel](https://mrailabs.com/docs/en/channels-and-launch/connect-channels/): Prepare your account before connecting WhatsApp, Facebook, or website chat.
- [Configure Messenger webhooks and all four required fields](https://mrailabs.com/docs/en/channels-and-launch/messenger-webhook-fields/): Copy the callback values, choose Page and enable message_echoes at app level.
- [Create and publish a Privacy Policy for Meta](https://mrailabs.com/docs/en/channels-and-launch/messenger-privacy-policy/): Create a hosted policy for your business, review it and copy its public URL into Meta.
- [Get your Facebook Page ID and Page Access Token](https://mrailabs.com/docs/en/channels-and-launch/messenger-page-credentials/): Save the correct Page token and app credentials securely; recover from missing Page access.