--- title: "Get your Facebook Page ID and Page Access Token" description: "Save the correct Page token and app credentials securely; recover from missing Page access." language: en canonical: https://mrailabs.com/docs/en/channels-and-launch/messenger-page-credentials/ published: 2026-10-27T15:51:31.099097 last_verified: 2026-10-27T15:51:31.099097 audience: "For account admins" prerequisite: "Requires Facebook Page admin access" --- # Get your Facebook Page ID and Page Access Token ## Which token should I use? Use the Page Access Token generated for the selected Facebook Page by the same Meta app you are configuring. A User Access Token represents a person and does not substitute for a Page token in Page subscription checks. [Open this task in Mr. AI](https://access.mrailabs.com/client/settings/connect/facebook) ![Meta Graph API Explorer: 1 User or Page, 2 Permissions / Add a Permission, 3 Generate Access Token](https://mrailabs.com/api/docs/assets/dashboard-images/help-20261023-meta-permissions.png?v=e5cfeb3915a8) *Meta Graph API Explorer: 1 User or Page, 2 Permissions / Add a Permission, 3 Generate Access Token. User-supplied Arabic Meta screen, 23 October 2026; token/account details removed and numbered outlines added. Menus may differ. Select to enlarge.* ## Required Meta permissions Before verifying the Page subscription, confirm Meta granted pages_messaging, pages_manage_metadata, pages_show_list and pages_read_engagement for this setup. > Meta grants permissions through your approval. Mr. AI cannot silently add them to an existing authorization. This is separate from the Page event subscription that Mr. AI checks and repairs. ## How to grant them 1. Open Graph API Explorer and select the same Meta App used in Mr. AI. 2. Open User or Page and choose the intended Page. If Meta first requires approval using your user account, approve access, then return and select the Page. Mr. AI needs the Page Access Token, not a User token. 3. Open Permissions, click Add a Permission and add the four permissions above, especially pages_manage_metadata. 4. Click Generate Access Token and approve access to the intended Page in Meta. A permission name appearing in the list alone is not proof it was granted. 5. Return to Mr. AI and click Check current subscription in step 5. For a first connection, save the Page token and matching credentials in step 3 first. ![Connect a Page in Messenger API setup](https://mrailabs.com/api/docs/assets/dashboard-images/help-20261022-meta-page.jpg?v=b0b31ba6ef6d) *Connect a Page in Messenger API setup. Actual Meta screen from the Arabic setup recording, 22 October 2026; private details removed. Menu language and layout may differ. Select to enlarge.* In the image: 1 — User or Page; 2 — Permissions, then Add a Permission; 3 — Generate Access Token. Select the same app and intended Page. You normally do not need to run /subscribed_apps requests manually in Graph API Explorer. Mr. AI checks and repairs the Page subscription. Choose Check current subscription, then Enable required events only if required fields are missing. ## If access is still denied After approving permissions, generate a fresh Page Access Token with the required permissions, update the Page token saved in Mr. AI step 3, then retry the check. Previously generated tokens are not guaranteed to acquire newly granted access automatically. After saving, continue to Webhook and Page event verification. Never share Page Access Tokens or App Secrets in screenshots or support messages. [Open Graph API Explorer](https://developers.facebook.com/tools/explorer/) ## Save the Page credentials 1. Open your app in Meta for Developers and its Messenger API setup. Select or add the intended Page using an account with the required Page management tasks. 2. Make sure Meta grants these Page permissions for this setup: 3. Generate the token for the selected Page. Copy its Page ID from the Page/API setup; do not copy the App ID into the Page ID field. 4. In Mr. AI step 3 enter App ID, App Secret, Facebook Page ID and Page Access Token, then choose Save credentials securely. 5. Expect a saved notice and continue to Webhook. Password-style fields clear after saving and show a saved placeholder. This is not yet a full connection test. > Save the App Secret only in the secure connection form. Use the secret from the same app selected for this Page. Do not change a working app secret just to follow this guide; changing it may require updating your connection details. ## Credential recovery ### My Page is not listed. Check the signed-in account, Page management tasks, app roles and business asset access in Meta. Do not choose a different company Page to bypass missing access. ### The token expired or says OAuth 190. Check that you selected a Page token for the correct Page and app. Generate a fresh Page token if needed, save it and check again. If the error continues, contact support with the error code and setup step, without sharing the token. ### Can I keep the saved token? Leave the secret input blank to retain it for the same Page/app. Changing the Page requires its new Page token; changing the app requires its App Secret. > **About the illustrations** > The numbers in the Permissions image mark where to select, add permissions and generate a token. Meta menus may differ; follow the field names and written steps. [Create and publish a Privacy Policy for Meta](https://mrailabs.com/docs/en/channels-and-launch/messenger-privacy-policy/) [Configure Messenger webhooks and all four required fields](https://mrailabs.com/docs/en/channels-and-launch/messenger-webhook-fields/) ## Check the result Check Page and app identity in the verification result. Resolve missing permissions and check again without sharing the secret token. ## Related guides - [Choose and connect a customer channel](https://mrailabs.com/docs/en/channels-and-launch/connect-channels/): Prepare your account before connecting WhatsApp, Facebook, or website chat. - [Mr. AI v2.7.0 — A guided connection for Facebook Messenger](https://mrailabs.com/docs/en/product-updates/release-2-7-0/): Prepare your Meta App and Page, enter the right credentials and verify Messenger events through a clear setup journey before testing a real conversation. - [Configure Messenger webhooks and all four required fields](https://mrailabs.com/docs/en/channels-and-launch/messenger-webhook-fields/): Copy the callback values, choose Page and enable message_echoes at app level. - [Create and prepare your Meta Messenger app](https://mrailabs.com/docs/en/channels-and-launch/prepare-meta-messenger-app/): Find the company app, Messenger setup and permissions without confusing an app with a Page.