---
title: "Choose and connect a customer channel"
description: "Prepare your account before connecting WhatsApp, Facebook, or website chat."
language: en
canonical: https://mrailabs.com/docs/en/channels-and-launch/connect-channels/
published: 2026-07-13T18:51:40.226212
last_verified: 2026-07-13T18:51:40.226212
audience: "For account admins"
---

# Choose and connect a customer channel
Connect one channel after knowledge and testing are ready, then validate the complete customer experience.

## What to do

1. Choose the channel your customers actively use.
2. Confirm AI replies, subscription status, and sufficient points.
3. Connect the channel and send a new message from a separate customer account.

> **Good practice**
> Do not launch every channel at once; validate one reliable path first.

[Open Choose and connect a customer channel](/client/settings/connect)